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Terms of Service

Last Updated: November 7, 2025

1. Agreement to Terms

By accessing or using Review Reports ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Review Reports provides a platform for analyzing Google My Business reviews. Our Service includes:

  • Automated review analysis and reporting
  • Monthly performance tracking
  • Actionable insights and recommendations
  • Trend identification and monitoring

3. User Accounts

3.1 Account Creation

To use our Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibilities

You are responsible for:

  • All activities that occur under your account
  • Maintaining the security of your password
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information is accurate and up-to-date

4. Payment and Billing

4.1 Subscription Fees

Our Service is provided on a subscription basis at $99 per year per business location. All fees are in U.S. dollars and are non-refundable except as required by law.

4.2 Free Trial

We offer a 14-day free trial. No credit card is required for the trial period. Your subscription will begin after the trial ends if you choose to continue.

4.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

4.4 Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access until the end of your current billing period.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Attempt to gain unauthorized access to any portion of the Service
  • Interfere with or disrupt the Service or servers
  • Transmit any viruses, malware, or harmful code
  • Impersonate any person or entity
  • Collect or harvest any information from other users
  • Use automated systems to access the Service without permission
  • Reverse engineer or attempt to extract source code

6. Intellectual Property Rights

6.1 Our Rights

The Service and its original content, features, and functionality are owned by Review Reports and are protected by international copyright, trademark, and other intellectual property laws.

6.2 Your Rights

You retain all rights to your business data and reviews. By using our Service, you grant us a license to process and analyze this data to provide our services.

7. Google My Business Integration

Our Service integrates with Google My Business. You must comply with Google's Terms of Service and policies. We are not responsible for changes to Google's APIs or policies that may affect our Service.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We collect and use data in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may suspend access for maintenance, updates, or unforeseen circumstances. We are not liable for any interruption of service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEW REPORTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Review Reports and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

14. Modifications to Service

We reserve the right to modify or discontinue the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

17. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Review Reports regarding the Service and supersede all prior agreements.

20. Contact Information

If you have any questions about these Terms, please contact us:

Email: info@review-reports.com

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